Terms and Conditions

Privacy Policy

Last Updated: February 18, 2026

Welcome to Bingwa Sokoni We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bingwasokoni.co.ke and use our services.

Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect minimal personal information necessary to provide our services effectively:

• Contact Information: Name, email address, phone number when you voluntarily provide it for customer support or inquiries
• Transaction Information: Purchase history, payment details (processed securely through third-party payment processors)
• Communication Data: Correspondence when you contact our customer support
• Technical Information: IP address, browser type, device information, and operating system

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Usage Data: Pages visited, time spent on pages, clickstream data
• Device Information: Device type, operating system, browser type, screen resolution
• Log Data: IP address, access times and dates, referring/exit pages
• Location Data: General geographic location derived from IP address (country/region level)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send transaction notifications
• To respond to your comments, questions, and customer service requests
• To send technical notices, updates, security alerts, and support messages
• To monitor and analyze trends, usage, and activities in connection with our services
• To detect, prevent, and address technical issues, fraud, or illegal activities
• To comply with legal obligations and enforce our terms and conditions

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal information based on:

• Performance of Contract: When processing is necessary to fulfill our services
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Consent: When you have given explicit consent for specific processing activities
• Legal Obligation: When processing is necessary to comply with legal requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing services
• Hosting and infrastructure providers
• Customer support services
• Analytics and performance monitoring services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Secure data storage with encryption at rest
• Regular security awareness training for our staff

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are based on:

• The nature of the information and the purpose for which it is processed
• Legal and regulatory requirements
• Statutory limitation periods
• Our legitimate business needs

When we no longer need to retain your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information.

7.2 Deletion

You may request deletion of your personal information, subject to certain exceptions prescribed by law.

7.3 Restriction and Objection

You may request restriction of processing or object to certain types of processing of your personal information.

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.5 Withdrawal of Consent

Where we rely on your consent for processing, you may withdraw that consent at any time.

7.6 Opt-Out of Marketing Communications

You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya, including countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission or other adequate mechanisms.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to:

• Remember your preferences and settings
• Understand how you use our services
• Personalize your experience
• Measure the effectiveness of our services
• Provide security features

You can control cookies through your browser settings and other tools. However, disabling cookies may affect your ability to use certain features of our services.

10. Third-Party Links and Services

Our services may contain links to third-party websites, products, or services. This Privacy Policy does not apply to third-party practices, and we are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Children's Privacy

Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you become aware that a Child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (where applicable)
• Displaying a prominent notice on our website before changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

13. Data Protection Authority

If you are located in the European Economic Area (EEA) and believe we have processed your personal information in violation of applicable law, you have the right to lodge a complaint with your local data protection authority. For users in Kenya, you may contact the Office of the Data Protection Commissioner.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

This Privacy Policy is effective as of February 18, 2026 and supersedes all previous versions.